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Informatics majors put information to work to meet people’s needs.

The Informatics program at the University of Washington Information School develops students’ ability to design, build, manage and secure information systems. The program is divided into three degree concentrations:

- Human-Computer Interaction and Design
- Information Architecture
- Networks and Information urance

Students study how people use technology and how to build systems to meet those needs, incorporating human concerns such as privacy and ethics and fields like software development and network technology. By considering both the users and uses of technology, students learn to apply their knowledge to positively impact their communities and society.

The three degree concentrations allow students to develop the depth of skills and expertise they’ll use to obtain and thrive in their first job in the information field after graduation. Students are free to specialize in one concentration, or choose from among courses to develop a program based on their career and personal goals.

Graduates of the program typically apply the skills they develop in their roles as:

Usability engineers
Interface designers
Information architects
Network administrators
Web developers
Systems analysts
Web designers
Information urance professionals

The Application Cycle
Priority application deadline: April 15
Notification of applicants: Late June/Early July
http://www.ischool.washington.edu/informatics

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By appealing to the helpdesk, a user can :

Send a support request to the techsupport using the web interface, e-mail or by phone

Choose the ticket category
Set the urgency level of a ticket
Receive confirmations via the e-mail
Receive replies via the e-mail
Evaluate replies
Close the ticket

The module functions empower your technical support by allowing to :

Receive support requests via the web interface, e-mail, forum, phone or other sources
Classify requests by categories
Assign the responsible person to each category

When creating a new ticket, the responsible person can be igned automatically depending on category, urgency level
the default responsible person can be igned.

After the ticked is created, the responsible person receives an e-mail notification
If the responsible person cannot be igned, the notice is sent to all Techsupport administrators
If a ticket gets modified, the ticket author is notified via the e-mail
If a ticket gets modified by the author, the responsible and/or techsupport administrators of the ticket are notified via the e-mail
Add new ticket states (e.g. New, Open, Resolved etc)
Customize reply ranks (e.g.: Satisfactory, Incomplete etc.)
Customize urgency levels (e.g. high, normal, low etc.)
Configure additional information sources (e.g. e-mail, phone, forum etc.)
Receive support requests using the Mail module
Mark the e-mail messages as spam, thereby teaching the Mail module
Perform actions on tickets (close; open; withdraw the spam mark; mark as possible spam; mark as spam etc.)
Send hidden messages between techsupport team members in the context of a ticket so as not to unveil the service internals to the ticket author.
Leave comments visible to users of the techsupport group only
register new tickets in the Statistics module.

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